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Trojan.Siggen31.37048

Added to the Dr.Web virus database: 2025-07-04

Virus description added:

Technical Information

Malicious functions
Executes the following
  • '<SYSTEM32>\net.exe' stop sppsvc /y
Launches a large number of processes
Modifies file system
Creates the following files
  • %ProgramFiles%\kmsactivation\kms_vl_all_aio-mod.cmd
  • %ProgramFiles%\kmsactivation\runcmd.vbs
  • %ProgramFiles%\kmsactivation\ssapp.ico
  • %ProgramFiles%\kmsactivation\ssapp.app
  • %APPDATA%\microsoft\windows\start menu\programs\activate windows\activate windows.lnk
  • nul
  • %WINDIR%\temp\8jrqzbpl.0.cs
  • %WINDIR%\temp\8jrqzbpl.cmdline
  • %WINDIR%\temp\8jrqzbpl.out
  • %WINDIR%\temp\8jrqzbpl.pdb
  • %WINDIR%\temp\csc585c.tmp
  • %WINDIR%\temp\res585d.tmp
  • %WINDIR%\temp\8jrqzbpl.dll
  • <SYSTEM32>\sppextcomobjhook.dll
  • %WINDIR%\migration\wtr\kms_vl_all.inf
Deletes the following files
  • %WINDIR%\temp\res585d.tmp
  • %WINDIR%\temp\csc585c.tmp
  • %WINDIR%\temp\8jrqzbpl.0.cs
  • %WINDIR%\temp\8jrqzbpl.dll
  • %WINDIR%\temp\8jrqzbpl.pdb
  • %WINDIR%\temp\8jrqzbpl.cmdline
  • %WINDIR%\temp\8jrqzbpl.out
Miscellaneous
Searches for the following windows
  • ClassName: 'EDIT' WindowName: ''
Creates and executes the following
  • '%WINDIR%\syswow64\wscript.exe' "%ProgramFiles%\KMSActivation\RunCMD.vbs"
Executes the following
  • '%WINDIR%\syswow64\cmd.exe' /c ""%ProgramFiles%\KMSActivation\KMS_VL_ALL_AIO-mod.cmd" "
  • '%WINDIR%\syswow64\mode.com' CON COLS=23 LINES=2
  • '<SYSTEM32>\cmd.exe' /c ""%ProgramFiles%\KMSActivation\KMS_VL_ALL_AIO-mod.cmd" -wow "
  • '<SYSTEM32>\mode.com' CON COLS=23 LINES=2
  • '<SYSTEM32>\reg.exe' query HKLM\SYSTEM\CurrentControlSet\Services\WinMgmt /v Start
  • '<SYSTEM32>\find.exe' /i "0x4"
  • '<SYSTEM32>\wbem\wmic.exe' path Win32_ComputerSystem get CreationClassName /value
  • '<SYSTEM32>\find.exe' /i "ComputerSystem"
  • '<SYSTEM32>\windowspowershell\v1.0\powershell.exe' -nop -c $ExecutionContext.SessionState.LanguageMode
  • '<SYSTEM32>\find.exe' /i "Full"
  • '<SYSTEM32>\reg.exe' query HKU\S-1-5-19
  • '<SYSTEM32>\cmd.exe' /c reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v Desktop
  • '<SYSTEM32>\reg.exe' query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v Desktop
  • '<SYSTEM32>\cmd.exe' /c ver
  • '<SYSTEM32>\cmd.exe' /c reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion" /v UBR 2>nul
  • '<SYSTEM32>\reg.exe' query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion" /v UBR
  • '<SYSTEM32>\find.exe' /i "0x0"
  • '<SYSTEM32>\reg.exe' query "HKCU\SOFTWARE\Microsoft\Windows Script Host\Settings" /v Enabled
  • '<SYSTEM32>\reg.exe' query "HKLM\SOFTWARE\Microsoft\Windows Script Host\Settings" /v Enabled
  • '<SYSTEM32>\cmd.exe' /c dir /b /ad <SYSTEM32>\spp\tokens\skus
  • '<SYSTEM32>\sc.exe' query osppsvc
  • '<SYSTEM32>\cmd.exe' /c dir /b /ad <SYSTEM32>\spp\tokens\channels
  • '<SYSTEM32>\reg.exe' query HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Licensing\LicensingNext /v MigrationToV5Done
  • '<SYSTEM32>\find.exe' /i "0x1"
  • '<SYSTEM32>\sc.exe' query sppsvc
  • '<SYSTEM32>\find.exe' /i "STOPPED"
  • '<SYSTEM32>\net1.exe' stop sppsvc /y
  • '<SYSTEM32>\windowspowershell\v1.0\powershell.exe' -nop -c "$d='<SYSTEM32>';$f=[IO.File]::ReadAllText('%ProgramFiles%\KMSActivation\KMS_VL_ALL_AIO-mod.cmd') -split ':embdbin\:.*';iex ($f[1]);X 2"
  • '%WINDIR%\microsoft.net\framework64\v2.0.50727\csc.exe' /noconfig /fullpaths @"%WINDIR%\Temp\8jrqzbpl.cmdline"
  • '%WINDIR%\microsoft.net\framework64\v2.0.50727\cvtres.exe' /NOLOGO /READONLY /MACHINE:IX86 "/OUT:%WINDIR%\Temp\RES585D.tmp" "%WINDIR%\Temp\CSC585C.tmp"
  • '<SYSTEM32>\reg.exe' delete "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\sppsvc.exe" /f /v Debugger
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\sppsvc.exe" /f /v VerifierDlls /t REG_SZ /d "SppExtComObjHook.dll"
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\sppsvc.exe" /f /v VerifierDebug /t REG_DWORD /d 0x00000000
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\sppsvc.exe" /f /v VerifierFlags /t REG_DWORD /d 0x80000000
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\sppsvc.exe" /f /v GlobalFlag /t REG_DWORD /d 0x00000100
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\sppsvc.exe" /f /v KMS_Emulation /t REG_DWORD /d 1
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\sppsvc.exe" /f /v KMS_ActivationInterval /t REG_DWORD /d 120
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\sppsvc.exe" /f /v KMS_RenewalInterval /t REG_DWORD /d 10080
  • '<SYSTEM32>\reg.exe' delete "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\osppsvc.exe" /f /v Debugger
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\osppsvc.exe" /f /v VerifierDlls /t REG_SZ /d "SppExtComObjHook.dll"
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\osppsvc.exe" /f /v VerifierDebug /t REG_DWORD /d 0x00000000
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\osppsvc.exe" /f /v VerifierFlags /t REG_DWORD /d 0x80000000
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\osppsvc.exe" /f /v GlobalFlag /t REG_DWORD /d 0x00000100
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\osppsvc.exe" /f /v KMS_Emulation /t REG_DWORD /d 1
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\osppsvc.exe" /f /v KMS_ActivationInterval /t REG_DWORD /d 120
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\osppsvc.exe" /f /v KMS_RenewalInterval /t REG_DWORD /d 10080
  • '<SYSTEM32>\reg.exe' delete "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SppExtComObj.exe" /f /v Debugger
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SppExtComObj.exe" /f /v VerifierDlls /t REG_SZ /d "SppExtComObjHook.dll"
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SppExtComObj.exe" /f /v VerifierDebug /t REG_DWORD /d 0x00000000
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SppExtComObj.exe" /f /v VerifierFlags /t REG_DWORD /d 0x80000000
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SppExtComObj.exe" /f /v GlobalFlag /t REG_DWORD /d 0x00000100
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SppExtComObj.exe" /f /v KMS_Emulation /t REG_DWORD /d 1
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SppExtComObj.exe" /f /v KMS_ActivationInterval /t REG_DWORD /d 120
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SppExtComObj.exe" /f /v KMS_RenewalInterval /t REG_DWORD /d 10080
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform" /f /v KeyManagementServiceName /t REG_SZ /d "17#.16.0.2"
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform" /f /v KeyManagementServicePort /t REG_SZ /d "1688"
  • '<SYSTEM32>\cmd.exe' /c reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion" /v ProductName 2>nul
  • '<SYSTEM32>\reg.exe' query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion" /v ProductName
  • '<SYSTEM32>\reg.exe' query HKLM\SOFTWARE\Microsoft\Office\ClickToRun /v InstallPath
  • '<SYSTEM32>\reg.exe' query HKLM\SOFTWARE\WOW6432Node\Microsoft\Office\ClickToRun /v InstallPath
  • '<SYSTEM32>\reg.exe' query HKLM\SOFTWARE\Microsoft\Office\15.0\ClickToRun /v InstallPath
  • '<SYSTEM32>\reg.exe' query HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH /f Click2run /k
  • '<SYSTEM32>\cmd.exe' /c "reg query HKLM\SOFTWARE\Microsoft\Office\14.0\Common\InstallRoot /v Path" 2>nul
  • '<SYSTEM32>\reg.exe' query HKLM\SOFTWARE\Microsoft\Office\14.0\Common\InstallRoot /v Path
  • '<SYSTEM32>\cmd.exe' /c "reg query HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\Common\InstallRoot /v Path" 2>nul
  • '<SYSTEM32>\reg.exe' query HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\Common\InstallRoot /v Path
  • '<SYSTEM32>\cmd.exe' /c "reg query HKLM\SOFTWARE\Microsoft\Office\15.0\Common\InstallRoot /v Path" 2>nul
  • '<SYSTEM32>\reg.exe' query HKLM\SOFTWARE\Microsoft\Office\15.0\Common\InstallRoot /v Path
  • '<SYSTEM32>\cmd.exe' /c "reg query HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Common\InstallRoot /v Path" 2>nul
  • '<SYSTEM32>\reg.exe' query HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Common\InstallRoot /v Path
  • '<SYSTEM32>\cmd.exe' /c "reg query HKLM\SOFTWARE\Microsoft\Office\16.0\Common\InstallRoot /v Path" 2>nul
  • '<SYSTEM32>\reg.exe' query HKLM\SOFTWARE\Microsoft\Office\16.0\Common\InstallRoot /v Path
  • '<SYSTEM32>\cmd.exe' /c "reg query HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\InstallRoot /v Path" 2>nul
  • '<SYSTEM32>\reg.exe' query HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\InstallRoot /v Path
  • '<SYSTEM32>\wbem\wmic.exe' path SoftwareLicensingProduct where (Description like '%KMSCLIENT%' ) get Name /value
  • '<SYSTEM32>\findstr.exe' /i Windows
  • '<SYSTEM32>\cmd.exe' /c "wmic path SoftwareLicensingService get Version /value"
  • '<SYSTEM32>\wbem\wmic.exe' path SoftwareLicensingService get Version /value
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform" /f /v KeyManagementServiceName /t REG_SZ /d "17#.16.0.2"
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform" /f /v KeyManagementServicePort /t REG_SZ /d "1688"
  • '<SYSTEM32>\cmd.exe' /c "wmic path SoftwareLicensingProduct where (ApplicationID='55c92734-d682-4d71-983e-d6ec3f16059f' and Description like '%KMSCLIENT%' ) get ID /value"
  • '<SYSTEM32>\wbem\wmic.exe' path SoftwareLicensingProduct where (ApplicationID='55c92734-d682-4d71-983e-d6ec3f16059f' and Description like '%KMSCLIENT%' ) get ID /value
  • '<SYSTEM32>\wbem\wmic.exe' path SoftwareLicensingProduct where (ID='ae2ee509-1b34-41c0-acb7-6d4650168915') get LicenseStatus /value
  • '<SYSTEM32>\findstr.exe' "1"
  • '<SYSTEM32>\reg.exe' delete "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform\55c92734-d682-4d71-983e-d6ec3f16059f\ae2ee509-1b34-41c0-acb7-6d4650168915" /f
  • '<SYSTEM32>\cmd.exe' /c "wmic path SoftwareLicensingProduct where (ID='ae2ee509-1b34-41c0-acb7-6d4650168915') get Name /value"
  • '<SYSTEM32>\wbem\wmic.exe' path SoftwareLicensingProduct where (ID='ae2ee509-1b34-41c0-acb7-6d4650168915') get Name /value
  • '<SYSTEM32>\wbem\wmic.exe' path SoftwareLicensingProduct where ID='ae2ee509-1b34-41c0-acb7-6d4650168915' call Activate
  • '<SYSTEM32>\cmd.exe' /c "wmic path SoftwareLicensingProduct where (ID='ae2ee509-1b34-41c0-acb7-6d4650168915') get GracePeriodRemaining /value"
  • '<SYSTEM32>\wbem\wmic.exe' path SoftwareLicensingProduct where (ID='ae2ee509-1b34-41c0-acb7-6d4650168915') get GracePeriodRemaining /value
  • '<SYSTEM32>\reg.exe' delete "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform" /f /v DisableDnsPublishing
  • '<SYSTEM32>\reg.exe' delete "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform" /f /v DisableKeyManagementServiceHostCaching
  • '<SYSTEM32>\net.exe' start osppsvc /y
  • '<SYSTEM32>\net1.exe' start osppsvc /y
  • '<SYSTEM32>\wbem\wmic.exe' path OfficeSoftwareProtectionProduct where (Description like '%KMSCLIENT%' AND NOT Name like '%MondoR_KMS_Automation%' ) get Name /value
  • '<SYSTEM32>\find.exe' /i "Office 21" "%WINDIR%\Temp\sppchk.txt"
  • '<SYSTEM32>\find.exe' /i "Office 19" "%WINDIR%\Temp\sppchk.txt"
  • '<SYSTEM32>\find.exe' /i "Office 16" "%WINDIR%\Temp\sppchk.txt"
  • '<SYSTEM32>\find.exe' /i "Office 15" "%WINDIR%\Temp\sppchk.txt"
  • '<SYSTEM32>\find.exe' /i "Office 14" "%WINDIR%\Temp\sppchk.txt"
  • '<SYSTEM32>\wbem\wmic.exe' path OfficeSoftwareProtectionProduct where (ApplicationID='0ff1ce15-a989-479d-af46-f275c6370663' AND NOT Name like '%O365%' ) get Name /value
  • '<SYSTEM32>\find.exe' /i "R_Retail" "%WINDIR%\Temp\sppchk.txt"
  • '<SYSTEM32>\find.exe' /i "Office 21"
  • '<SYSTEM32>\find.exe' /i "Office 19"
  • '<SYSTEM32>\find.exe' /i "Office 16"
  • '<SYSTEM32>\find.exe' /i "Office 15"
  • '<SYSTEM32>\cmd.exe' /c "wmic path OfficeSoftwareProtectionProduct where (LicenseFamily='OfficeVisioPrem-MAK') get LicenseStatus /value" 2>nul
  • '<SYSTEM32>\wbem\wmic.exe' path OfficeSoftwareProtectionProduct where (LicenseFamily='OfficeVisioPrem-MAK') get LicenseStatus /value
  • '<SYSTEM32>\cmd.exe' /c "wmic path OfficeSoftwareProtectionProduct where (LicenseFamily='OfficeVisioPro-MAK') get LicenseStatus /value" 2>nul
  • '<SYSTEM32>\wbem\wmic.exe' path OfficeSoftwareProtectionProduct where (LicenseFamily='OfficeVisioPro-MAK') get LicenseStatus /value
  • '<SYSTEM32>\cmd.exe' /c "wmic path OfficeSoftwareProtectionService get Version /value" 2>nul
  • '<SYSTEM32>\wbem\wmic.exe' path OfficeSoftwareProtectionService get Version /value
  • '<SYSTEM32>\cmd.exe' /c "wmic path OfficeSoftwareProtectionProduct where (Description like '%KMSCLIENT%' ) get ID /value"
  • '<SYSTEM32>\wbem\wmic.exe' path OfficeSoftwareProtectionProduct where (Description like '%KMSCLIENT%' ) get ID /value
  • '<SYSTEM32>\wbem\wmic.exe' path OfficeSoftwareProtectionProduct where (ID='6f327760-8c5c-417c-9b61-836a98287e0c') get Name /value
  • '<SYSTEM32>\wbem\wmic.exe' path OfficeSoftwareProtectionProduct where (PartialProductKey is not NULL) get ID /value
  • '<SYSTEM32>\findstr.exe' /i "6f327760-8c5c-417c-9b61-836a98287e0c"
  • '<SYSTEM32>\reg.exe' delete "HKLM\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform\59a52881-a989-479d-af46-f275c6370663\6f327760-8c5c-417c-9b61-836a98287e0c" /f
  • '<SYSTEM32>\reg.exe' delete "HKLM\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform\0ff1ce15-a989-479d-af46-f275c6370663\6f327760-8c5c-417c-9b61-836a98287e0c" /f
  • '<SYSTEM32>\cmd.exe' /c "wmic path OfficeSoftwareProtectionProduct where (ID='6f327760-8c5c-417c-9b61-836a98287e0c') get Name /value"
  • '<SYSTEM32>\wbem\wmic.exe' path OfficeSoftwareProtectionProduct where ID='6f327760-8c5c-417c-9b61-836a98287e0c' call Activate
  • '<SYSTEM32>\cmd.exe' /c "wmic path OfficeSoftwareProtectionProduct where (ID='6f327760-8c5c-417c-9b61-836a98287e0c') get GracePeriodRemaining /value"
  • '<SYSTEM32>\wbem\wmic.exe' path OfficeSoftwareProtectionProduct where (ID='6f327760-8c5c-417c-9b61-836a98287e0c') get GracePeriodRemaining /value
  • '<SYSTEM32>\reg.exe' delete "HKLM\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform" /f /v DisableDnsPublishing
  • '<SYSTEM32>\reg.exe' delete "HKLM\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform" /f /v DisableKeyManagementServiceHostCaching
  • '%WINDIR%\syswow64\cmd.exe' /c ""%ProgramFiles%\KMSActivation\KMS_VL_ALL_AIO-mod.cmd" "' (with hidden window)
  • '%WINDIR%\microsoft.net\framework64\v2.0.50727\csc.exe' /noconfig /fullpaths @"%WINDIR%\Temp\8jrqzbpl.cmdline"' (with hidden window)
  • '%WINDIR%\microsoft.net\framework64\v2.0.50727\cvtres.exe' /NOLOGO /READONLY /MACHINE:IX86 "/OUT:%WINDIR%\Temp\RES585D.tmp" "%WINDIR%\Temp\CSC585C.tmp"' (with hidden window)

Curing recommendations

  1. If the operating system (OS) can be loaded (either normally or in safe mode), download Dr.Web Security Space and run a full scan of your computer and removable media you use. More about Dr.Web Security Space.
  2. If you cannot boot the OS, change the BIOS settings to boot your system from a CD or USB drive. Download the image of the emergency system repair disk Dr.Web® LiveDisk , mount it on a USB drive or burn it to a CD/DVD. After booting up with this media, run a full scan and cure all the detected threats.
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  1. If the mobile device is operating normally, download and install Dr.Web for Android. Run a full system scan and follow recommendations to neutralize the detected threats.
  2. If the mobile device has been locked by Android.Locker ransomware (the message on the screen tells you that you have broken some law or demands a set ransom amount; or you will see some other announcement that prevents you from using the handheld normally), do the following:
    • Load your smartphone or tablet in the safe mode (depending on the operating system version and specifications of the particular mobile device involved, this procedure can be performed in various ways; seek clarification from the user guide that was shipped with the device, or contact its manufacturer);
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