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Last updated: 2018-04-24 23:01:46 MSK

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Dr.Web Rescue Pack

Send a suspect file to the anti-virus laboratory for analysis

  1. Decryption requests are submitted via the web form at support.drweb.com/new/free_unlocker
  2. It’s common for several users to send the same virus for analysis simultaneously. In these instances, the entry added to the Dr.Web virus database is based on the first submission.
  3. Please include only one file per submission, unless you think several files are related to the same viral manifestation.
  4. If sending a password-protected archive, please specify the password in the Comments field. The recommended password is 'virus'.
  5. Before submitting a request, we strongly recommend that you review category descriptions. Please remember that choosing the most appropriate category will speed processing.
  6. Requests made by Dr.Web users that contain serial numbers are given higher priority.
In order for us to guarantee a reply to your request, please fill in the below form carefully.
Please include only one file per submission, unless you think several files are related to the same viral manifestation. If sending a password-protected archive, please specify the password in the Comments field.

Submission category:
Before submitting a request, we strongly recommend that you review category descriptions. Please remember that choosing the most appropriate category will speed processing.
Your e-mail:
Your Dr.Web serial number
- - -
If you specify your e-mail address, your results will be sent to that address.
Comments

Use the Comments field to enter any additional information about a suspicious file. The more details you provide, the sooner we will be able to process your submission. If you send us a password-protected archive, please specify the password in this field.

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Doctor Web is the Russian developer of Dr.Web anti-virus software. We have been developing our products since 1992. The company is a key player on the Russian market for software that meets the fundamental need of any business — information security. Doctor Web is one of the few anti-virus vendors in the world to have its own technologies to detect and cure malware. Our anti-virus protection system allows the information systems of our customers to be protected from any threats, even those still unknown. Doctor Web was the first company in Russia to offer an anti-virus as a service and, to this day, is still the undisputed Russian market leader in Internet security services for service providers. Doctor Web has received state certificates and awards; our satisfied customers spanning the globe are clear evidence of the high quality of the products created by our talented Russian programmers.


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