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Trojan.Encoder.38432

Added to the Dr.Web virus database: 2024-01-11

Virus description added:

Technical Information

To ensure autorun and distribution
Creates or modifies the following files
  • %APPDATA%\microsoft\windows\start menu\programs\startup\desktop.ini.flowencryption
Modifies file system
Creates the following files
  • %HOMEPATH%\downloads\desktop.ini.flowencryption
  • %APPDATA%\microsoft\windows\sendto\desktop (create shortcut).desklink.flowencryption
  • %APPDATA%\microsoft\windows\sendto\desktop.ini.flowencryption
  • %APPDATA%\microsoft\windows\sendto\documents.mydocs.flowencryption
  • %APPDATA%\microsoft\windows\sendto\fax recipient.lnk.flowencryption
  • %APPDATA%\microsoft\windows\sendto\mail recipient.mapimail.flowencryption
  • %APPDATA%\microsoft\windows\recent\desktop.ini.flowencryption
  • %APPDATA%\microsoft\windows\recent\customdestinations\1b4dd67f29cb1962.customdestinations-ms.flowencryption
  • %APPDATA%\microsoft\windows\recent\customdestinations\5afe4de1b92fc382.customdestinations-ms.flowencryption
  • %APPDATA%\microsoft\windows\recent\customdestinations\6824f4a902c78fbd.customdestinations-ms.flowencryption
  • %APPDATA%\microsoft\windows\recent\customdestinations\7e4dca80246863e3.customdestinations-ms.flowencryption
  • %APPDATA%\microsoft\windows\recent\customdestinations\f475f3b42fb8ed73.customdestinations-ms.flowencryption
  • %APPDATA%\microsoft\internet explorer\quick launch\shows desktop.lnk.flowencryption
  • %APPDATA%\microsoft\windows\recent\automaticdestinations\1b4dd67f29cb1962.automaticdestinations-ms.flowencryption
  • %APPDATA%\microsoft\windows\libraries\desktop.ini.flowencryption
  • %APPDATA%\microsoft\windows\libraries\documents.library-ms.flowencryption
  • %APPDATA%\microsoft\windows\libraries\music.library-ms.flowencryption
  • %APPDATA%\microsoft\windows\libraries\pictures.library-ms.flowencryption
  • %APPDATA%\microsoft\windows\libraries\videos.library-ms.flowencryption
  • %APPDATA%\microsoft\internet explorer\quick launch\desktop.ini.flowencryption
  • %APPDATA%\microsoft\internet explorer\quick launch\google chrome.lnk.flowencryption
  • %APPDATA%\microsoft\internet explorer\quick launch\launch internet explorer browser.lnk.flowencryption
  • %APPDATA%\microsoft\internet explorer\quick launch\mozilla thunderbird.lnk.flowencryption
  • %APPDATA%\microsoft\windows\sendto\compressed (zipped) folder.zfsendtotarget.flowencryption
  • %APPDATA%\microsoft\windows\recent\customdestinations\d93f411851d7c929.customdestinations-ms.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\accessibility\on-screen keyboard.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\command prompt.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\winrar\console rar manual.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\winrar\what is new in the latest version.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\winrar\winrar help.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\winrar\winrar.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\telegram desktop\telegram.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\telegram desktop\uninstall telegram.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\maintenance\desktop.ini.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\maintenance\help.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\google chrome\google chrome.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\administrative tools\desktop.ini.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\desktop.ini.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\accessibility\magnify.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\notepad.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\run.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\windows explorer.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\system tools\computer.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\system tools\control panel.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\system tools\desktop.ini.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\system tools\internet explorer (no add-ons).lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\system tools\private character editor.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\accessibility\desktop.ini.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\accessibility\ease of access.lnk.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\accessories\accessibility\narrator.lnk.flowencryption
  • %LOCALAPPDATA%\thunderbird\profiles\5sfumjqc.default\startupcache\startupcache.4.little.flowencryption
  • %TEMP%\~df31882040dbbdf847.tmp.flowencryption
  • %APPDATA%\microsoft\internet explorer\quick launch\user pinned\taskbar\firefox.lnk.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153514_000_vcruntimeminimum_x86.log.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153514_001_vcruntimeadditional_x86.log.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153623.log.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153623_001_vcruntimeminimum_x86.log.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153623_002_vcruntimeadditional_x86.log.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153746.log.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153812.log.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153812_001_vcruntimeminimum_x86.log.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153812_002_vcruntimeadditional_x86.log.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153848.log.flowencryption
  • %TEMP%\jaureg.log.flowencryption
  • %APPDATA%\microsoft\internet explorer\quick launch\user pinned\taskbar\desktop.ini.flowencryption
  • %TEMP%\java_install.log.flowencryption
  • %TEMP%\java_install_reg.log.flowencryption
  • %TEMP%\jusched.log.flowencryption
  • %TEMP%\microsoft visual c++ 2010 x86 redistributable setup_20220928_153347296-msi_vc_red.msi.txt.flowencryption
  • %TEMP%\opera_crashreporter.log.flowencryption
  • %TEMP%\ose00000.exe.flowencryption
  • %TEMP%\rde8a9.tmp.flowencryption
  • %TEMP%\setupexe(20220928154629a5c).log.flowencryption
  • %TEMP%\wmsetup.log.flowencryption
  • %TEMP%\~df069b8c6b2249f4e5.tmp.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153514.log.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\internet explorer.lnk.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153442_1_vcruntimeadditional_x86.log.flowencryption
  • %LOCALAPPDATA%low\microsoft\internet explorer\services\search_{0633ee93-d776-472f-a0ff-e1416b8b2e3a}.ico.flowencryption
  • %APPDATA%\microsoft\internet explorer\quick launch\user pinned\taskbar\google chrome.lnk.flowencryption
  • %APPDATA%\microsoft\internet explorer\quick launch\user pinned\taskbar\internet explorer.lnk.flowencryption
  • %APPDATA%\microsoft\internet explorer\quick launch\user pinned\taskbar\opera.lnk.flowencryption
  • %APPDATA%\microsoft\internet explorer\quick launch\user pinned\taskbar\windows explorer.lnk.flowencryption
  • %APPDATA%\microsoft\internet explorer\quick launch\user pinned\taskbar\windows media player.lnk.flowencryption
  • %LOCALAPPDATA%low\sun\java\jre1.7.0_11\data1.cab.flowencryption
  • %LOCALAPPDATA%low\sun\java\jre1.7.0_11\jre1.7.0_11.msi.flowencryption
  • %LOCALAPPDATA%low\sun\java\deployment\deployment.properties.flowencryption
  • %LOCALAPPDATA%low\sun\java\au\au.cab.flowencryption
  • %LOCALAPPDATA%low\sun\java\au\au.msi.flowencryption
  • %APPDATA%\microsoft\internet explorer\quick launch\window switcher.lnk.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153442.log.flowencryption
  • %TEMP%\adobearm.log.flowencryption
  • %TEMP%\adobesfx.log.flowencryption
  • %TEMP%\aucheck_parser.txt.flowencryption
  • %TEMP%\chrome_installer.log.flowencryption
  • %TEMP%\dd_ndp48-x86-x64-allos-enu_decompression_log.txt.flowencryption
  • %TEMP%\dd_vcredistmsi3fd3.txt.flowencryption
  • %TEMP%\dd_vcredistui3fd3.txt.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153358.log.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153358_0_vcruntimeminimum_x86.log.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153358_1_vcruntimeadditional_x86.log.flowencryption
  • %TEMP%\dd_vcredist_x86_20220928153442_0_vcruntimeminimum_x86.log.flowencryption
  • %TEMP%\fxsapidebuglogfile.txt.flowencryption
  • %APPDATA%\microsoft\windows\start menu\programs\desktop.ini.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\gmp-widevinecdm\4.10.1440.18\widevinecdm.dll.sig.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\sessioncheckpoints.json.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\times.json.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\virtualfolders.dat.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\crashes\store.json.mozlz4.flowencryption
  • %APPDATA%\telegram desktop\telegram.exe.flowencryption
  • %APPDATA%\telegram desktop\unins000.dat.flowencryption
  • %APPDATA%\telegram desktop\unins000.exe.flowencryption
  • %APPDATA%\telegram desktop\updater.exe.flowencryption
  • %APPDATA%\mozilla\firefox\installs.ini.flowencryption
  • %APPDATA%\mozilla\firefox\profiles.ini.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\addonstartup.json.lz4.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\extensions.json.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\alternateservices.txt.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\broadcast-listeners.json.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\cert9.db.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\compatibility.ini.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\containers.json.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\content-prefs.sqlite.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\cookies.sqlite.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\cookies.sqlite-shm.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\cookies.sqlite-wal.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\extension-preferences.json.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\secmod.db.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\addons.json.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\prefs.js.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\compatibility.ini.flowencryption
  • %HOMEPATH%\pictures\desktop.ini.flowencryption
  • %HOMEPATH%\music\desktop.ini.flowencryption
  • %HOMEPATH%\videos\desktop.ini.flowencryption
  • %HOMEPATH%\documents\desktop.ini.flowencryption
  • %APPDATA%\thunderbird\profiles.ini.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\abook.mab.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\addons.json.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\blist.sqlite.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\blocklist.xml.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\cert8.db.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\cookies.sqlite.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\places.sqlite.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\extensions.ini.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\extensions.json.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\formhistory.sqlite.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\global-messages-db.sqlite.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\history.mab.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\key3.db.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\localstore.rdf.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\mailviews.dat.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\parent.lock.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\permissions.sqlite.flowencryption
  • %APPDATA%\thunderbird\profiles\5sfumjqc.default\pluginreg.dat.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\securitypreloadstate.txt.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\4biyo3ui.default\user.js.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\favicons.sqlite-wal.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\storage\permanent\chrome\idb\3561288849sdhlie.sqlite.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\storage\permanent\chrome\idb\3870112724rsegmnoittet-es.sqlite.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\sessionstore-backups\previous.jsonlz4.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\sessionstore-backups\recovery.baklz4.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\sessionstore-backups\recovery.jsonlz4.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\sessionstore-backups\upgrade.jsonlz4-20190813150448.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\gmp-widevinecdm\4.10.1440.18\license.txt.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\gmp-widevinecdm\4.10.1440.18\manifest.json.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\gmp-widevinecdm\4.10.1440.18\widevinecdm.dll.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\gmp-widevinecdm\4.10.1440.18\widevinecdm.dll.lib.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\datareporting\session-state.json.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\favicons.sqlite-shm.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\datareporting\state.json.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\datareporting\archived\2022-09\1664406013430.39c8d187-e7b6-41f0-8919-3c3ad3614730.modules.jsonlz4.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\datareporting\archived\2022-09\1664406013537.136d2301-e9c9-4685-88a8-34350d6f8b5f.health.jsonlz4.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\datareporting\archived\2022-09\1664406050005.97485753-1b2b-4e3b-953d-ac3ea5457f3d.new-profile.jsonlz4.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\datareporting\archived\2022-09\1664406050073.b7c5e8c3-95de-4c89-bfc9-c8e0264d6d25.event.jsonlz4.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\datareporting\archived\2022-09\1664406050105.38b30436-e66d-47e7-ad31-6c8f4f754428.main.jsonlz4.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\datareporting\archived\2022-09\1664406050106.58d05602-57c3-43da-8c92-63c175048e33.first-shutdown.jsonlz4.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\crashes\store.json.mozlz4.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\bookmarkbackups\bookmarks-2023-08-30_11_ukwbceqzcyihwn6n3vgyrg==.jsonlz4.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\4biyo3ui.default\times.json.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\storage\permanent\chrome\idb\2918063365piupsah.sqlite.flowencryption
  • %APPDATA%\microsoft\windows\start menu\desktop.ini.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\storage\permanent\chrome\idb\1657114595amcateirvtisty.sqlite.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\search.json.mozlz4.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\formhistory.sqlite.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\handlers.json.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\key4.db.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\permissions.sqlite.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\pkcs11.txt.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\places.sqlite.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\places.sqlite-shm.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\places.sqlite-wal.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\pluginreg.dat.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\prefs.js.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\favicons.sqlite.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\storage\permanent\chrome\.metadata-v2.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\sessioncheckpoints.json.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\sitesecurityservicestate.txt.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\storage.sqlite.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\times.json.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\trrblacklist.txt.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\user.js.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\webappsstore.sqlite.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\webappsstore.sqlite-shm.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\webappsstore.sqlite-wal.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\xulstore.json.flowencryption
  • %APPDATA%\mozilla\firefox\profiles\e9nnxrwe.default-release\storage\permanent\chrome\idb\1451318868ntouromlalnodry--epcr.sqlite.flowencryption
  • %TEMP%\~df459859f58e5ec8b6.tmp.flowencryption
Changes user data files extensions (Trojan.Encoder).

Curing recommendations

  1. If the operating system (OS) can be loaded (either normally or in safe mode), download Dr.Web Security Space and run a full scan of your computer and removable media you use. More about Dr.Web Security Space.
  2. If you cannot boot the OS, change the BIOS settings to boot your system from a CD or USB drive. Download the image of the emergency system repair disk Dr.Web® LiveDisk , mount it on a USB drive or burn it to a CD/DVD. After booting up with this media, run a full scan and cure all the detected threats.
Download Dr.Web

Download by serial number

Use Dr.Web Anti-virus for macOS to run a full scan of your Mac.

After booting up, run a full scan of all disk partitions with Dr.Web Anti-virus for Linux.

Download Dr.Web

Download by serial number

  1. If the mobile device is operating normally, download and install Dr.Web for Android. Run a full system scan and follow recommendations to neutralize the detected threats.
  2. If the mobile device has been locked by Android.Locker ransomware (the message on the screen tells you that you have broken some law or demands a set ransom amount; or you will see some other announcement that prevents you from using the handheld normally), do the following:
    • Load your smartphone or tablet in the safe mode (depending on the operating system version and specifications of the particular mobile device involved, this procedure can be performed in various ways; seek clarification from the user guide that was shipped with the device, or contact its manufacturer);
    • Once you have activated safe mode, install the Dr.Web for Android onto the infected handheld and run a full scan of the system; follow the steps recommended for neutralizing the threats that have been detected;
    • Switch off your device and turn it on as normal.

Find out more about Dr.Web for Android