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If we receive the same virus from multiple users, it is added to the Dr.Web virus database on the basis of the first user’s request.
In response to your communication, an email containing the ID of the created request will automatically be sent to the email address you specified. You can ask any clarifying questions on the topic of your request in a reply email. Note that sending samples to virus analysts does not involve a regulated response time.
Does your anti-virus consider a file to be "clean", but you have your doubts?
To scan a file, use the Dr.Web vxCube online service—a cloud-based intelligent interactive analyser for suspicious objects that has been specially designed for information security professionals and cybercriminalists.
In just a minute, you will find out whether a file is malicious (and if it is, to what extent) and receive a detailed report that includes a video showing how the file is operating in the system and making modifications to it, and what nodes it is connecting to. You will also see its network activity map and more.